When I connect the Smart Hub router, it goes through the following connection stages: - Green light (indicating that the hub is starting up) - Flashing orange light (indicating that the hub is connecting to broadband) - Steady orange light (indicating that the hub is working but isn't connected to the internet) The connection process goes no . If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. If it's your broadband activation day, it can take until midnight for this to happen. Ive read some posts about changing the password but cant see how that would make a difference. 23h09, on I take it you've replaced the SETUP part with your account username? When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. The pink light has other reasons for flashing. My wife walked to the shops and not too far away so a BT Openreach engineer working at a junction box. - edited How do I create a wireless connection to my BT Business Hub 3 using WPS? Choose Status in the top-left corner of the home page. Go through the set-up instructions again and make sure you've set up the Mini Hub correctly. Power light is blue, but you can't connect to the internet. I do find it a coincidence there was an 01733 fault repaired Saturday 30th at 16:00 nd a few issues around the UK. I have reset hub etc - still no internet. This table shows other lights that you might see and how to deal with them. Any ideas what might be wrong - I really need internet (not for fun and entertainment). Click on your model of Hub to find out what the lights mean. Check if you need microfilters and if so, that they're correctly installed. The test socket is your main socket. Open a web browser and follow the on-screen help wizard to get connected: Blue light : The Hub is working fine You can switch it back on again via the Hub Manager. 22h44, Thanks - I will grab that data - here is some general info, on Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. Go to http://192.168.1.254/ in your web browser. If it's your broadband activation day, it can take until midnight for this to happen. You can switch it on via the Hub Manager. Generally, green and blue are considered to be good, whilst red, orange and purple aren't so good. You should still get a good connection. If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. make sure your device is connected to the WiFi network. If you try to use them together, your broadband won't work. Check the power button on your Hub is On. The PC / wireless printer work fine via the hub wifi network. Press the Restart button on the back of your Hub. Has your broadband been activated? >, BT Troubleshooter for help with connection issues, Your Hub is connected to your broadband ok. 31-05-2020 At first devices did not seem to be working. 31-05-2020 31-05-2020 If you do nothing it should come back on but I would suggest going through the online Broadband Trouble Shooter. Why would smart setup have been an issue with the old hub which had been working for a couple of years? https://community.plus.net/t5/My-Router/Hub-One-Dropouts-Firmware-DNS-issue/m-p/1770498#M21777. 1:55 PM. It says connected and the username is setup@plusdsl.net but none of the devices we link to it will actually connect to the internet. Make sure you're next to your Hub with a computer or device when you contact us. Re: Light on router is blue but no internet connection! The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. 16h28. - edited You can also check for any problems in the local area by using Service Status. You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. if you've still got a problem then get some help from the manufacturer or supplier, The Hub is working but isn't connected to the internet. The help and support page aren't working and the phone lines not open!!? Fibre customers might have an Openreach modem installed. I have this exact problem. EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit. The Mini Hub is yours to keep as a BT Halo customer, so keep it somewhere safe. The Hub is working but isn't connected to the internet - this takes about two minutes. Second, check that you havent got a Select your hub from the options below to see what they mean. Wait a couple of minutes for the Power light to glow blue. Using the Power button, turn your Hub off and then on again. BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. Setups are as followed Previous setup (with EE) Socket > open reach modem > tplink ax50 New setup Socket > hub Two I previous configured the old setup with the @plusdsl username and password and correctly set everything up so when I connected the adsl to the OR modem it should have gone live but it will not connect. If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. 22h19. Connect a device to your Hub. Here's some tips to find the issue and get it fixed. All still working ok. So I am going to assume it is that one. Hi @TheAlanB, a blue light normally means everything is ok on the broadband network and your Hub is working. It turned out to be a fault with the network, which BT Wholesale fixed. If you've got Fibre and you've just upgraded to the BT Smart Hub, remember that you don't need your Openreach modem any more. That is also showing a blue light but no internet on all devices. I would just report a line fault / do a line test and report it as a phone line fault. On Monday no lights on the Openreach modem were on. This really can help. The lights on your Hub give indicators about what the hub is doing andwhether everything is working correctly. I'm not in the office at the moment so I can't check your account. Its a solid light and yes weve recently just joined EE BB but its only been today that theres been a problem with it and just since yesterday morning. Or you can check their website at www.dpd.co.uk. Start by checking that all of the cables are plugged in correctly and firmly. I have got a PC plugged direct into the hub - again no internet. Weve listed some expert tips to help you fix the problem quickly. If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? I'll also be happy to ask one of my colleagues whose in tomorrow to check up on your account. Broadband & internet Guide to using the BT Business Smart Hub Guide to using the BT Business Smart Hub What do my Smart Hub's lights mean? Turns out I had no engineer booked (lucky I did not wait three weeks). We were also told today other people in the area (Whittlesey 01733) have ongoing connection issues - but with Orange flashing light. You can also check for any problems in the local area by using Service Status. If there's still no light. Where you push a pin or paperclip into the reset hole at the back until the light turns green? Step 2: Click on Wi-Fi. Light on router is blue but no internet connection! If you see these colours when youre not starting up your hub, follow the instructions to try to resolve the problem. Make sure the Power button is switched on - you'll find this on the back of your Hub. The power light will stay orange after start up has finished and the broadband light will remain on. VPN connection enabled on your device. Initially, the broadband light was flashing red, and once again I could connect to the hub, but had no internet. I have connected to master socket but this makes no difference. 1:43 PM I'm sorry you've had some trouble with your broadband service and I apologise for the frustration caused. BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. Try switching your device off and on. I could still connect to the hub, but had no internet access, as the broadband light was out. I have connected to master socket but this makes no difference. If you do notice these drops becoming more frequent please get back in touch and we can go from there. First Later on we also had an Openreach van turn around outside out house - anyway at some point today normal service was restored. First, try resetting your router to its default settings. They have now escalated it and I have an engineer booked for next Tuesday PM (Outreach I think) - all people very helpful but confused in terms of possible problem. st thomas rutherford labor and delivery visitor policy 0. taqueria azteca broadway. I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. Re: Blue light but no wifi or internet connection. The Hub is attempting to connect to a device via WPS. Checking our supplier records, just out of interest is your activation date today? Step 6: Click Add Server. Your Hub is connecting to another wireless device using WPS. Select your hub from the options below to see what they mean. 16h54. His main beats include VPN services and antivirus. Your device cannot connect. high tea intercontinental sydney; kimpton blythswood square hotel If you can't get online, it might be your device. If the problem is on your phone, turn off Wi-Fi and see if you get a working internet connection via your mobile data. Your broadband is active, but your Hub can't connect. Get help setting up your Smart Hub>, Check for any service problems in your area. Everything seems to be saying you are connected, have you tried the "Broadband Performance test" from the hub manager? Just unplug the power cable, wait a few seconds and plug it back in.) This takes a few minutes. Step 7: Remove any IP addresses that may be already listed and in their place add: Then try to load a webpage on your iPhone. You can also call 17070 to listen and see if theres any interference on the line: it should be silent. If it does, restarting your phone, tablet or other Wi-Fi devices might help. If it's disconnected, click connect. If it's still red your Hub might be faulty. There's a problem with your device. Blue light but no wifi or internet connection. switch it back on again via the Hub Manager. And the Mini Hub will also work over a 3G signal. Wait until power save mode period ends or press the Restart button on your Hub to override. If you're not set to power mode, there's a problem with your internet. There are also four ethernet ports and a USB slot. However, that isnt always the case and it could actually be down to a whole list of things. I am sure this is a upstream issue / not local to me. The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. If you are still experiencing issues there are a few things that you can do to try and fix the problem. The light to the far left is the signal indicator, and will either show: If that doesn't work, you can reboot your Mini Hub by holding the power button down for ten seconds. Wireless is switched off either for the 2.4GHz or 5GHz bands or both. These are the basics to what your hub lights mean.
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