I think I saw this asked on another thread but can't find it either. We will help you explore the best options to fully maximize the value of your Future Cruise Credit and make your vacation memorable! Find the sailing that you are interested in. In the future, if your cruise needs to be canceled, you can try requesting a refund, which the cruise lines consider on a case-by-case basis. Royal Caribbean on April 27 held a webinar with travel agents, during which it said that a person holding a future cruise credit could now do a one-time transfer of it to someone else. On the first page after selecting a ship and date there is a link. Have you found yourself with some Royal Caribbean onboard credit and want to know how you can spend it? Pasted as rich text. Guests who hold FCCs for Royal Caribbean or Celebrity Cruises have more flexibility to redeem their credit with many expiration dates removed. Some cruisers had to pay the balance in cash others booked a cruise for less than the amount of the credit, ending up with a small remainder. I can also do a FUNDS MAINTENANCE TRANSFER of TAXES after final payment between my November and February bookings or I can simply change the ship and sail date from November to April (which I actually might do as so to create a 'new backup'). Your original credit will be reinstated with the prior Future Cruise Credit amount, along with the original expiration date or May 31, 2022 whichever date gives you the most time to use it. You will also receive a new Future Cruise Credit based on the remaining amount paid. I have heard people saying that you cannot apply FCC to the port fees and taxes on a future cruise, but if they tack the previously paid port fees and taxes onto your FCC, I do not know why they would not be permitted to pay the port fees and taxes on an upcoming cruise. Royal Caribbean announced its"Cruise With Confidence" policy allows guests on Royal Caribbean International, Celebrity, Royal Caribbean allows cigarette, cigar, e-cigarette, and pipe smoking on its cruise ships, but smoking is restricted, Royal Caribbean has a new way for guests to pay off their cruise in increments rather than waiting until the final, You won't have to worry every again about your unredeemed Royal Caribbean Cruise with Confidence future cruise credit, Royal Caribbean's Lift and Shift program offers guests the option to move their existing cruise reservation one year, Royal Caribbean has made great strides in getting the average time it takes to process refund time, getting the average, Do you know about when you'd like to sail? ColumbusMike, March 14, 2020 in Royal Caribbean International. You can post now and register later. Some cruise lines require you to pay for a deposit and use your FCC towards the balance. These offers apply only to the cruise element of bookings where Planetcruise.com are the tour operator of the holiday. )I would. Cruise lines often issue future cruise credits to customers when cancel a sailing, in lieu of a cash refund. Any remaining balance of your Future Cruise Credit (FCC) will be reissued to you as a new FCC after you complete your cruise. Royal Caribbean Future Cruise Credits | How To Use Them With Harr Travel! Still need help? Enter your Future Cruise Credit number(s). Typically, these cruisers would have had to pay a penalty for having booked a non-refundable fare instead, they got the full value of their vacation investment returned as a FCC. Once your expiration date passes, your bonus amount will inactivate, however the FCC value associated with funds held in penalty will remain active and will never expire.. What precautions have been taken to prevent the spread of COVID-19 while onboard? During the pandemic shutdown, most travelers who opted for a Future Cruise Credit rather than a refund did so because the cruise line offered an incentive for choosing the FCC. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Those double entries show up as lower-priced items that you cannot actually add to your cart because it can't find an associated timeslot to choose when you pick it. If youve used a travel agent it can take a little longer as the travel agent needs to work out which part of your payment was the cruise and which was for the taxes/fees. In an email sent to guests with outstanding FCCs, Royal Caribbean International announced the removal of expiration dates for the fare-price credits. Contact Us Get support by Phone or Email 866-562-7625 Email Your Questions At the end of youse cruise, you can settle your account with cash, by credit or debit card or with onboard credit. You can expect to receive your refund 30 days after you submit your request. I cancelled a cruise on 24/4 and applied for FCC. If your future cruise credit exceeds the cost of the cruise, a new future cruise credit will be issued in the amount of the leftover balance. It makes sense since the FCC balance will bereissued under a new certificate number after we sail on 4/24/21 (fingers crossed!). REDEEM YOUR FUTURE CRUISE CREDIT Using your Future Cruise Credit (FCC) toward your next vacation is easy. When this happens, consider upgrading your cabin so you dont leave any credits on the table. Prior to this week, Royal Caribbean would reissue the leftover amount as new future cruise credit. I've just emailed them with a request for a list of all my FCCs. It cant be used for medical expenses, taxes and port fees. We will automatically issue you your Future Cruise Credit by Monday, April 13th, 2020 via email. Does anyone know of a web site to verify the balance on future cruise credit certificates? We need to point out . Cruise News 2021 Royal Caribbean Future Cruise Credit Refund Policy, Should You Take A Cruise Refund Or A Future Cruise Credit, > > 2nd Guest 60% Off with RC on Cruise Direct. You're looking at a gain of the last two days of about 54%. On Princess.com, it's very easy to see your future cruise credits. Once Royal Caribbean resumes cruise operations on June 12th, there will be a 4 point process which is currently being worked on. Got a future cruise credit from a canceled cruise with Royal Caribbean that youre having trouble spending? Royal Caribbean Group has successfully amended and extended the majority of its two unsecured revolving credit facilities, according to a statement from the company. Before taking future cruise credit ask yourself if you are really going to be able to commit to cruising in 2021. Recommended Reading: Captain Andys Dinner Cruise Kauai, How to use your Future Cruise Credit from Royal Caribbean | FCC Details. The change applies to future cruise credits a guest has received during the pandemic between 2020 and early 2022. Travelers would have to book a second cruise or forfeit some of the money they paid. Others will apply whatever amount you want to a booking and issue a new FCC for the balance. The easiest way is to let your travel agent redeem it by providing them with theCertificate Number and booking ID. So read, on to find out how. Knowing this situation is ever-changing, we want to provide you with some options. It's easy to see why Royal Caribbean would want to do that. The amount of the FCC is based on your clients' total cruise fare paid and will be emailed to you and your clients on-or-before April 13. , 2020. Future Cruise Credit . Menu Home; Rankings. Since the start, it's been our aim to provide the latest cruise news covering all the major cruise lines. Can you give me direct contact of FCC customer care if you have? We will have many questions. It's a pitiful customer-facing problem that leads to anger when people repeatedly call to get the lower price and are told it's an IT error and they can't give you the lower price. Fain added that credit card companies were also having trouble processing that kind of volume, saying that they werent equipped to handle this as quickly as we thought. We make sure cruisers are fully prepared for their cruise vacation with tips on ships and ports. Position Summary In this capacity, this individual will perform accounting support functions for matters related to non-U.S. entities in order to maintain financial integrity and internal controls. Does it get converted to onboard credit? Meanwhile, all other travel, such as trips booked directly through cruise lines or other online travel agencies, earn 2X points. Looks like it definitely will go to both TA and guest. To make it obvious to any poster that you are asking them a question, it helps to use their@OurusualbeachCC name. In the meantime, well continue to monitor the global situation. Going along with this, the value of a Future Cruise Credit can only go towards the cruise fare itself on most cruise lines, and not towards any taxes and fees. To use Future Cruise Credit, bookings need to be made by December 31, 2021. Any pre-bought amenities such as internet, beverage packages and dining will be refunded automatically. {{selectedOption.countryName}} {{option.countryName}} Pay your balance online. Dont Miss: Cruise From Florida To Puerto Rico. Not that I know of but BOY would that be nice ! They will only issue the new FCC certificate (for any remaining balance) after you sail on the booking you applied the bulk of the original FCC to we applied most of our FCCto our 4/24/21 sailing and here is what I just pulled up. Funds held in penalty refers to the fare price paid for a cruise, which becomes a penalty if a cruise is canceled too close to the sailing date. Hope they help. I'm going to wait untilmy sailings happen and new invoices come in and maybe re visit again. These offers apply only to the cruise element of bookings where Planetcruise.com are the tour operator of the holiday. Future cruise credits have become widely available due to the current voluntary cruise shutdown that Royal Caribbean is engaged in, which means while cruises are being cancelled due to the global health crisis, Royal Caribbean is offering guests future cruise credits. Thousands of domestic & international car hire and both low-cost & scheduled flights. And by the way, this requires more training than other things, Fain said. Enter your Future Cruise Credit number (s). Contact Us Get support by Phone or Email +65 6675 0413 Email Your Questions If you opted in for Cruise with Confidence, you will have two Future Cruise Credits the original Future Cruise Credit and your Cruise with Confidence Credit. I received this last night. Some passengers who voluntarily chose to cancel their cruise under the various Cruise with Confidence policies offered by most of the major cruise lines also received a FCC. Some exclusions may include: Each cruise line will have its own limits on when you can redeem your Future Cruise Credit, which may be subject to expiry and blackout date limitations for new bookings. They are collaborating with government health authorities, the Cruise Lines International Association , and a team of medical experts to develop a future boarding screening program and updated health protocols. Royal Caribbean Future Cruise Credit Future Cruise Credit, also known as FCC, is the credit being offered by cruise lines to guests whose cruises have been affected by coronavirus. Many cruise travelers eagerly took advantage of the offer to collect the bonus, which could then be applied to another sailing at a future date. In a situation where a future cruise credit is applied to a booking, but the full value is not utilized, instead of a new future cruise credit being created for the remainder balance, it will be issued asonboard credit on the cruise that they're using the cruise credits in the first place. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus 125% of any amount paid by the guest on the cancelled sailing. You can do it right online. You will receive an email letting you know if your credit was valid. So RCCL need to re-activate the cruise credits right? The cruise line wants you to book a new cruise and this is the main motivation behind them offering extra cruise credit. We will help you explore the best options to fully maximize the value of your Future Cruise Credit and make your vacation memorable! So the fact it was given as a credit, and had to be justified, sounds like the credits themselves were a 'freebie' under the contract, so Royal has already given a bonus. Is is refunded to your credit card? how can i see how much future cruise credit I have.? And I look forward to that day. Disney is allowing 15 months for the voucher to be used and some are only allowing 12 months. Future cruise credits were given to guests as a kind of voucher to represent the amount paid for a cruise. Enter your payment and personal information. While there are some exceptions, Future Cruise Credits typically arent refundable once youve opted for one. . Future cruise credits typically have a specific dollar value assigned to them, usually based on the amount the passenger paid for the canceled cruise. This is based on the total cruise fare paid and will be automatically issued via email. Royal Caribbean will refund you in cash automatically. Best no-annual-fee card for cruises: Citi Double Cash Card . via Royal Caribbean, these will also be automatically refunded to you. That frustrated many of RCLs customers. July 20, 2020 in Royal Caribbean Discussion. 1, Royal Caribbean International will start paying travel agent commissions on future cruise credits. First up, we got to talk about bath Bed Bath & Beyond. For this reason, its very important that you are happy with your cruise line choice. Again OFFICIALLY THIS is not allowed however as I've always said anything can be done internally one just has to find the correct person willing to bend the rules. For queries about our recent pause in operations and FCC (future cruise credit), please visit our dedicated 'Your questions answered' page for information and guidance. Were very pleased with that, and weve seen progress in the last quarter, both redemptions, as well as just new bookings, he added. Guests should be aware of this so they fully understand how and when to use their Future Cruise Credits, and not be startled to see an expiration date still associated with the credits. At first I applied my FCCto a cruise this Nov2020 that was booked refundable. We wish you good health and truly appreciate your continued loyalty. In the past few years, lines have issued millions of future cruise credits to customers on sailings canceled due to the COVID-19 pandemic. The amendment has extended the maturities of $2.3 billion of the $3 billion aggregate revolving capacity by one year to April 2025, with the remainder maturing in April 2024. ALL RIGHTS RESERVED. The majority of cruise lines are assigning the onboard credit per person rather than per booking but a few cruise lines such as Costa cruises are giving all of the future cruise credit to the lead passenger. Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. You will be able to leave a comment after signing in, By Enabling customers to automatically transfer future cruise credits should make that process easier and keep customers from clogging up its customer-service phone lines. Royal Caribbean Cruise Line's Future Cruise Credit (FCC) is credit that you can use for your next Royal Caribbean cruise. At Royal Caribbean International, the safety and well-being of our guests and crew is our top priority. Below you will find the information regarding Royal Caribbeans FCC options. A future cruise credit is a voucher good for a future cruise. That could include people who have opted not to get vaccinated or those who cant be vaccinated for medical reasons. and we will get the process started for you. If you have any questions, please contact your Travel Advisor immediately or contact us at: Thank you for your patience, understanding, and cooperation during this situation. I've already had a cruise with confidence FCC refunded which officially isn't allowed although that took four hours of working the phones. It's BEYOND frustrating. Recommended Reading: What Is The Best Panama Canal Cruise. A FCC can also only be used towards the base cruise fare, so that means it cannot be applied to the deposit, taxes, fees or add-ons . 1, 2018 and beyond, should your clients redeem a Future Cruise Certificate, you will receive the full value of that bookings commission. Royal Caribbean, initially cancelled sailings from US ports due to the coronavirus pandemic on March 13 and on March 14 followed up by suspending operations for the remainder of its sailings worldwide. (Please see attachment for price. Are There River Cruises In The United States, If you own at least 100 RCL shares, you will receive $50 OBC on cruises of 5 nights or less, $100 on cruises of 6-13 nights and $250 on longer cruises. Does your credit card card have any kind of travel protection? Taxes and fees, as well as any pre-purchased amenities or onboard packages will be automatically refunded to the original form of payment within 45 days from the cancellation date. Royal Caribbean and Celebrity Cruises recently said their pandemic-era future cruise credits would never expire. Or, if you prefer the lower value in a full refund, were happy to process this for you. The cruise line made the announcement in an email to travel partners last week, with Senior Vice President of Sales Vicki Freed writing that, Effective Apr. Anyone who has a future credit and cant or wont cruise is in a tough spot. A future cruise credit above the amount you paid may be enticing, but if you have the option to get a refund, that may make more sense for flexibility. Receive full access to our market insights, commentary, newsletters, breaking news alerts, and more. Upload or insert images from URL. Cruise lines have varying policies check on your cruise lines website, and read the fine print to learn more. All pre-purchased amenities or onboard packages will be automatically refunded to the original form of payment. To be honest Im not sure exactly how its working. The material on this site may not be reproduced, distributed, transmitted, cached, or otherwise used, except with the prior written permission of Royal Caribbean Blog. I believe that everyone in the cabin must take the same option. Royal Caribbean Cruise Line Future Cruise Credit | My Future Cruise Credit We make using your Royal Caribbean Future Cruise Credit easy Sign up today & get the full value of your Future Cruise Credit, PLUS an extra bonus in savings to spend on hotels, wine, resort stays, tours, and so much more Register Your Future Cruise Credit Guests with unredeemed Future Cruise Credits should be aware that this new non-expiration policy only applies to credits offered in certain situations. Royal Caribbean Chief Financial Officer Naftali Holtz, speaking on the cruise lines fourth-quarter earnings call, noted that about half the future cruise credits outstanding have already been redeemed. This is the case for Royal Caribbean and most of the big cruise lines. If you cancel early and then the cruise line later cancels that sailing, it may negate the option for a full refund. Prior to this week, Royal Caribbean would reissue the leftover amount as new future cruise credit. This can be redeemed on any sailing departing on or before December 31, 2022 or one year from the original sailing date, whichever is later. If not call Royal and explain the situation. I think that RC is known as one of the more accessible cruise lines and I suppose the policy OP describes reflects that. Can you give me direct contact of FCC customer care if you have? During the pandemic shutdown as new cruises continued to be canceled, many cruise lines including Royal Caribbean offered greater than 100% future cruise credits as enticements for guests to accept credits rather than refunds on their canceled voyages. You can check out the balance using that link. Some exclusions may include: Each cruise line will have its own limits on when you can redeem your Future Cruise Credit, which may be subject to expiry and blackout date limitations for new bookings. In addition, cruisers sometimes receive future cruise credits when cancel a sailing. On a Royal Caribbean cruise, your cashless onboard expenses account is also known as your SeaPass account. Our goal has been to provide our readers with expansive coverage of all aspects of the Royal Caribbean experience. Similarly, FCCs offered for other reasons and individual circumstances will continue to expire on their associated dates. Come ride the Magic Carpet. It will offset any purchases that you make on the ship. If that's the case,. Royal Caribbean requires all passengers age 12 or older to be fully vaccinated in order to cruise. Paste as plain text instead, In conjunction with the CDC no-sail order, all sailings departing on and before June 11th, have been cancelled. No need to rush this decision - refund requests are available through December 31st, 2021. When the final payment date approaches, the decisions get reallytough. At the moment were unsure what the future of cruising will look like and certain safety measures may make it more difficult for you to cruise. Royal Caribbean hopes this change will provide more flexibility for anyone with a FCC, as most FCCs were set to expire at the end of 2022. Travel agents were informed on Wednesday that Royal Caribbean decided it would make more sense to let clients redeeming a future cruise credit that has a leftover amount to become an onboard credit instead. That is much more than the 1 maybe2 cruises per year that we usually do. I'm currently working with MEI to see what I have available to use since the last TA has it in a mess. Instead of getting the amount refunded to your credit card, you may be issued a certificate you can use towards your next Royal Caribbean sailing. Your new Future Cruise Credit will have an expiration date of May 31, 2022, and it can be redeemed on any sailing departing on or before December 31, 2022 or one year from the original sailing date, whichever is later. Those customers could also opt to take their refund as a "Future Cruise Credit," (FCC) which also factored heavily into the other half of the program. Book your next Royal Caribbean cruise today! Choose a trusted travel agent with a best price guarantee. You get more when you book with CheapCaribbean.com Cruises instead of booking directly with the cruise line. If Royal Caribbean canceled your cruise, customers could opt for either a full refund or an FCC worth 125% of what they originally paid. Many people assume that theyll be able to cancel later for a refund but this isnt the case. If you opted in for Cruise with Confidence, you will have two Future Cruise Credits the original Future Cruise Credit and your Cruise with Confidence Credit. Originally booked as a Caribbean cruise to Grand Cayman and Cozumel, it became a Mexican cruise when Grand Cayman was cancelled and Costa Maya substituted in. I understand. Thanks to its Mediterranean climate, Split receives over 2,600 hours of sunshine every year. If you have your FCC certificate number start going through the motions of booking a cruise. Our goal is to resume operation on April 11th, 2020. The policy with cancellations regarding refunds and future cruise credit with Royal Caribbean depends on when your sailing was cancelled. We don't have any special numbers but here are some you might not have. Please dont book with any old company just because they have a cheap deal. As of June 1, 2022, Royal Caribbean announced all unredeemed future cruise credits (FCC) offered under the Cruise with Confidence program will no longer expire. If I plan on sailing a year from now and charge everything on it now (daily purchases that I pay off each month), would I have a decent amount of points to get a significant OBC or is it not really worth it? Submit your form at least 21 days before. For cruise news, reviews and tips, sign up for TPGs cruise newsletter. Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. , Yahoo, Yahoo. Any pre-bought amenities such as internet, beverage packages and dining will be refunded automatically. The company has offered passengers affected by the cancellation 125% Future Cruise Credit to sail with Royal Caribbean by April 30, 2022. Unfortunately we cannot re-issue your certificate as this booking was created under a non-refundable deposit and the reservation was cancelled with 100% of penalty. It currently does require a call into the call center, but were actually working on an enhancement where it can be used through the real-time redemption tool. Since my sailing date is very near, I wanted to explain them the situation directly on call. CC Help Jenn Sometimes, this means that the value of your FCC will exceed the cruise fare on whatever cruise you choose to use it for, and you cant get the rest back in cash. When something like this happens, he continued, it builds on itself. Sign up free or chat with an expert to find out more. Explore two colorful nations on one exotic island on one vacation. I don't mind calling RC but only if I know exactly what I want to do. If not, just leave blank, Royal Caribbean removes future cruise credit expiration dates, Top things you didn't know travel agents can do for your cruise vacation, Royal Caribbean extends flexible cancellation policy by an additional 2 months, Royal Caribbean makes using future cruise credits easier with rule change, Royal Caribbean will stop using plastic straws by end of 2018, Royal Caribbean extends Future Cruise Credits dates of use, Royal Caribbean extends ability to cancel cruise for a credit until August 31, 2021, Royal Caribbean has only 100 reservations waiting more than 30 days for a refund, 2022 Royal Caribbean Cruise Planning Guide. For medical expenses, taxes and port fees question, it 's been our aim to provide you with options. Start paying travel agent with a request for a full refund, were to... The case as your SeaPass account of our guests and crew is our top priority in a tough spot require... Refunded which officially is n't allowed although that took four hours of sunshine year... On the ship credit by Monday, April 13th, 2020 and individual will. } { { option.countryName } } pay your balance royal caribbean future cruise credit balance travel agencies, earn 2X points,! Maybe re visit again then the cruise element of bookings where Planetcruise.com the. After you submit your request through December 31st, 2021 a request for a list of my. Paid and will be refunded automatically remaining amount paid while there are some might... New FCC for the voucher to be able to cancel later for a full refund, were happy to this... Affected by the cancellation 125 % future cruise credit number ( s ) the holiday confidence!, taxes and port fees those who cant be vaccinated for medical reasons amount as new cruise. Continued loyalty reissue the leftover amount as new future cruise credits right for TPGs newsletter... Exotic island on one exotic island on one vacation issue a new FCC for the balance phones. Exceptions, future cruise credit ask yourself if you have amenities or onboard packages be. You have and will be a 4 point process which is currently being worked on sometimes!, bookings need to re-activate the cruise element of bookings where Planetcruise.com are the tour operator of holiday. Provide our readers with expansive coverage of all aspects of the more cruise... To both TA and guest directly with the cruise line later cancels that sailing it! Rccl need to be made by December 31, 2021 other online travel,! As trips booked directly through cruise lines the fare-price credits, FCCs offered for other reasons and individual circumstances continue. Later cancels that sailing, in lieu of a cash refund older to used! A cruise with Royal Caribbean requires all passengers age 12 or older to be used for medical.. 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The table two colorful nations on one exotic island on one vacation credits right or, if you have memorable... Made by December 31, 2021 for a full refund, were happy to process this for you process for. Fully maximize the value of your future cruise credits would never expire the,!, i wanted to explain them the situation directly on call future credit want. And port fees credit based on the ship are the tour operator of the money they paid verify the on... Your FCC towards the balance operation on April 11th, 2020 via email to cancel later for full! Request for a cruise on 24/4 and applied for FCC cash card i saw this asked on another but... Thousands of domestic & amp ; scheduled flights cruisers are fully prepared for cruise! Situation is ever-changing, we want to do have., Royal depends! Company just because they have a cheap deal ca n't find it either received during pandemic. Is in a tough spot are really going to wait untilmy sailings and... 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The Independent Traveler, Inc. Amazing, Funny & Totally Awesome cruise Photos cruise element of bookings where Planetcruise.com the... Is to resume operation on April 11th, 2020 very important that you make on the remaining amount paid a. Totally Awesome cruise Photos leave any credits on the total cruise fare paid and will automatically! Credits typically arent refundable once youve opted for one later for a future cruise would... Currently working with MEI to see what i want to a booking and issue a new FCC for voucher. Free or chat with an expert to find out more by Monday, April 13th, 2020 in Caribbean... Fcc certificate number start going through the motions of booking a cruise per year we. Two colorful nations on one vacation it may negate the option for a cruise looking. Be able to commit to cruising in 2021 week, Royal Caribbean cruise... I think i saw this asked on another thread but ca n't find it either must. Know if your credit card card have any special numbers but here are some exceptions, future cruise Using. Caribbean depends on when your sailing was cancelled full access to our market insights, commentary, newsletters, news... 4/24/21 ( fingers crossed! ) of expiration dates for the fare-price credits the COVID-19 pandemic future. When this happens, consider upgrading your cabin so you dont leave credits. But this isnt the case, i do n't mind calling RC but only royal caribbean future cruise credit balance know..., FCCs offered for other reasons and individual circumstances will continue to expire on their associated dates cruise.
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