entergy credit balance refund

10-Q - UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-Q : EX-4 - ENTERGY ARKANSAS, INC. DEUTSCHE BANK TRUST COMPANY AMERICAS (successor to Guarant "This was a big win for every Arkansas Entergy customer," Steve Cousins, executive director of Arkansas Electric Energy Consumers Inc., said Wednesday. The Entergy name and logo are registered service marks of Entergy Corporation and may not be used without the express, written consent of Entergy Corporation. How to get your $80 refund from Entergy. For most people, this is a useful budgeting technique, but it does mean that we might build up credit balances in certain circumstances: On this last point, since energy suppliers calculate our Direct Debits based on the type of house we're in and the information we give them about our energy usage, it's possible that errors will be made. Arkansas native honored as Entergy Lineman of the Game, Entergy winter storm restoration update 12/24/22, noon. If the card issuer owes you $5,000, you'd simply have to make $5,000 in . Entergy Mississippi is offering a one-time $150 bill assistance credit to some electric customers who meet certain criteria.. Haley Fisackerly, president of Entergy Mississippi said customers are experiencing high bills due to the global demand and cost of gas. HERNANDO, Miss. In less than 24 hours, Entergy Louisiana and Entergy New Orleans will be able to apply for a one-time $150 bill credit. Thus, your credit card company refunds that extra money, paid by you. Deposit to be billed in one (1) installment. JACKSON, Miss. While contending the commission ruling does not mandate refunds, Entergy CEO Marsh said the company will continue to work with the states to resolve the dispute. . Say a refund comes late and you pay your credit card bill to avoid making a late payment. The $8 is based on usage of 1,000-kilowatt hours per month. NEW ORLEANS - Entergy Louisiana and Entergy New Orleans recently pledged $4.4 million for eligible residential customers across the state for bill payment assistance. Entergy Mississippi customers will get a break. BATON ROUGE, La. Each supplier will have different thresholds, and these may not be fully explained. 72802, was due a refund on his services. The three-member commission has undergone leadership changes since August. READ MORE:Entergy Mississippi customers will get a break. Credit card payment fees for all residential customers will be credited back to the customers account, effective July 1. I am mentally and physically disabled and had to get someone else to do my reading as it is not possible myself. In August, the Arkansas Public Service Commission rejected a $142 million settlement offer from Entergy, saying the amount was too low and did not include a cash refund for Arkansas customers. Qualifying customers who need a few extra days to pay their bill can request an extension using one of the options below. Then-Chairman Ted Thomas resigned and was replaced by Katie Anderson in September. Before requesting a refund, ask the following questions: Credit balances can be useful tools for customers paying for their bills over the course of a year, but usage and circumstances do change, so it's important to keep an eye on how much credit we're in and see whether reclaiming it would be beneficial or not. Minimum monthly payments are required. All rights reserved. The process for customers to verify is being finalized. Fuel Refund. The company is offering bill assistance to low-income customers. The Mississippi Public Service Commission in July accepted a $235 million settlement, which Entergy valued at $300 million because the company agreed to hold off rate increases that were planned for 2023. Because such losses affect all of our customers, the security deposit helps us keep everyone . It says on my Npower account I am 5070.00 in credit, some is towards my October bill. Why and when? Refund from entergy that's 20+ years overdue. To qualify, customers must have a total household income of up to 250% of the federal poverty level, which equates to $69,000 for a family of four. If a supplier says they will not give you a refund on your current credit balance, they must explain why. Temporary for Construction (If account is set up in Residential Customer's Name) Revenue Class is I. (WAFB) - People may soon be able to get a little bit of help in paying those out-of-control Entergy bills. Refunds will only be processed within fifteen (15) days of payment being posted to the account. If the credit balance remains on your account for more than six months, the credit card company must make a good faith . Be prepared to give current meter readings. Customers can apply through their local United Way starting on Wednesday, Aug. 17, at 9 a.m. Entergy said that it will comply with the latest ruling and issue the refunds to customers during the August billing cycle. I'm getting to the end of my tether with Economy Energy. And maybe some cash. Copyright 2022 WLBT. Customers will receive credits for late fees and credit card fees through Nov. 1. I have now requested my refund and let me tell you, I had better get it or miss hard-faced will be the next reason for a formal complaint. Federal Income Tax Credit. Definitions of line items have been added so that you can clearly understand the . MEMPHIS, Tenn.- Entergy Mississippi customers can begin signing up to receive a one-time $80 check from the state's largest electric utility starting August 1. A credit balance refund is a reimbursement you get after winding up with a negative balance on your credit card, which might occur if you pay more than the total balance or if you get a refund for a returned purchase. Grand Gulf, which began construction in the 1970s, was one of the largest expansions of a nuclear power plant in U.S. history. The Entergy name and logo are registered service marks of Entergy Corporation and may not be used without the express, written consent of Entergy Corporation. Arkansas Public Service Commission spokesman Jeff Hilton said Wednesday that officials familiar with the ruling could not be reached for comment and that the commission rulings are under review. That is the main reason we should consider leaving our credit balance alone if it gets a little high: we need it to cover our bills in the winter. It is a hedge against spikes in natural gas prices and to prevent a $180 annual rate increase in 2023. But when you have a negative credit balance, the card issuer owes you. We order our comparison tables by price or feature and Customers are encouraged to visit this website,entergy.com/answers,for the most up-to-date information on bill assistance. Select the "I have a credit balance on my account" option. Please read our Terms of Use or contact us. When an energy supplier fails, the credit balances their customers held with them are protected as part of Ofgem's Supplier of Last Resort (SoLR) procedures. Entergy Mississippi customers will be able to sign up to receive a one-time $80 check using the company's website. The federal formula has Mississippi picking up 33% of the costs while the two Louisiana utility entities divide the remaining 31%. - Own or Rent. The AP will not be held liable for any delays, inaccuracies, errors or omissions therefrom or in the transmission or delivery of all or any part thereof or for any damages arising from any of the foregoing. Customers who do not elect to receive a check will automatically receive an $80 credit on their September bills from Entergy. If you are currently in credit with you energy provider, then all you need to do is get in touch with them and ask for a refund. Loading While energy suppliers are required to take "all reasonable steps" to use the "best and most current information" when calculating customer Direct Debits, the wording on this will be changed so suppliers have an "absolute obligation" to use the most up-to-date information. More Entergy news:Entergy to invest $30 million, move 44 employees to Flora, Photo ID (drivers license or state-issued ID, passport). The negative balance may occur due to several reasons as discussed below. Ofgem hope that closing this loophole will lead to Direct Debits being lowered when they are creating excessive credit balances for customers. Refund Final Credit 0.00 . How to Find the Most Energy Efficient Workout Equipment, Ford Lightning Trucks That Could Power Your Home Are on the Market. A mobile phone is required to receive the access code to verify account set up. 2 Entergy Mississippi customers can use this guide August 1 -17, 2022 to request a one-time $80 check instead of receiving an automatic $80 bill credit on Entergy is always working to improve our customers' billing experience. For Entergy New Orleans customers: There is no income qualification for residential customers to receive a credit on late fees. After weeks of being promised a refund, I was told that it was being treated as a down payment for future usage. It is important that you fully complete and submit your application as soon as possible, as funds are limited. about cookies and how to manage them. I have put a complaint in - we'll see what happens. With gas prices at $4 per gallon at the pump and inflation rising at every turn, I want customers who need this money for the family budget to get it now.. The failure of 28 energy suppliers from September 2021 onwards put credit balances in the spotlight once more. Eligibility requirements by household size and income: Along with the $4.4 million pledge, a $425,000 supplemental donation will be made to Entergys The Power to Care program to help low-income older adults and customers with disabilities in Louisiana with their bills. Residence - Home, Mobile Home, Apartment, etc. It is important that you are fully complete and submit your application as soon as possible, as funds are limited, company officials said. It is important that you fully complete and submit your application as soon as possible, as funds are . The Public Service Commissioner Brandon Presley made the announcement Tuesday. The federal ruling said "we will require a refund amount" to customers, noting the "refund amount is intended to compensate customers for the excessive revenue requirement incurred as a result of SERI's noncompliance.". Holding a credit balance on our energy bill is useful and helps us to budget for our energy usage during a year. Wednesday's statement from the Louisiana commission said Entergy's stance was a "surprising and inaccurate announcement" related to the Dec. 23 Federal Energy Regulatory Commission ruling. (WLBT) - If youre an Entergy customer, you can begin signup to receive an $80 credit or refund check beginning on August 1. Associated Press text, photo, graphic, audio and/or video material shall not be published, broadcast, rewritten for broadcast or publication or redistributed directly or indirectly in any medium. However, if credit balances are being built up month after month and we genuinely believe our Direct Debits are too high, there are steps we can take to reclaim that credit: It's also worth remembering that our energy bills might be wrong sometimes, so checking whether everything is accurate there could mean the credit balance issue resolves itself. Explain how much credit you would like refunded. capital One - credit balance refund. Proceeds will go toward the one-time $80 refund to customers, hedge against spikes in natural gas prices, and prevent a $180 annual rate increase in 2023 along with a moratorium on . If a provider breaches either of the conditions mentioned above, they will pay 30 in automatic compensation as per Ofgem rules. Entergy Mississippi is offering a one-time $150 bill assistance credit to some electric customers who meet certain criteria. SFW77 Forumite. "We are committed to working with our regulators to resolve outstanding FERC issues for the benefit of our customers. If the total of your credits exceeds the amount you owe, your statement shows a credit balance. This stems from the June announcement that the Public Service Commission reached a $300 million settlement with Entergy and other unnamed parties. More action is needed. That was welcome news to the business consumer group that opposed Entergy in the docket, which began in May when Entergy requested a $135 million rate increase that was reversed into a refund by the Public Service Commission. Their customer service people need to learn how to deal with the public like human beings and that we are not pieces of dirt for them to stamp on. Learn more Why and when? READ MORE:Clinton voters approve 2% hike on restaurant tax to pay for recreation upgrades, READ MORE:Mississippi collected $7.4B in 2022, shattering records. Credits can also be added to your account because of rewards you have earned or because of a mistake in a prior bill. Although the weather is cooling off, Entergy Arkansas bill assistance programs are still available for qualifying customers. The consumer group represents Entergy's business and commercial customers in the state. Entergy Mississippi customers who opt for an $80 check have from August 1 st through August 17 th to register using their "MyEntergy" account at www.entergy-mississippi.com for their refund. Tax benefits associated with the Tax Cuts and Jobs Act of 2017 (TCJA). The process for requesting a credit refund from a supplier is: If a supplier says they will not give you a refund on your current credit balance, they must explain why. "Over 300,000 Mississippians qualify for the $150 one-time bill assist, but approximately 12% apply for it.". The following documentation will be required to apply for the one-time credit: To qualify, customers must have a total household income of up to 250% of the federal poverty level, as listed in the chart below. Entergy's mobile app offers customers a quick and easy way to manage their accounts. Want more WLBT news in your inbox? Qualifying customers can apply online for a one-time $150 credit on their utility bill on a first come, first serve basis. We use cookies on this website. This document may not be reprinted without the express written permission of Northwest Arkansas Newspapers LLC. When your credit balance is less than one dollar, the credit card company is not required to send you a refund, even if you request one. Is it better for your budget to keep as much of a credit balance as possible in case you need the buffer in the future? About Management Investor Relations Investor Press Releases Spark Press Releases Careers Charities We Support Awards Gift Card to Staff, My Account Login Contact Us Pay My Bill Energy Saving Tips FAQ Rebate Forms Markets We Serve Become Spark Affiliate Become Energy Partner Spark Scholarship 2021 Blog Do Not Sell My Personal Information Refund Policy Sitemap, 12140 Wickchester Ln Suite #100, Houston, TX 77079. However, as we discussed above, suppliers need to give a reason when they reject our claim for a refund, and we can always challenge it with the Ombudsman if we're unhappy. :Entergy Mississippi customers will get a break. It is recommended that you allow all cookies. + **Accountant-Associate Sr:** 5 . Consumers Energy electric customers, who meet any of the following criteria, may qualify for a customer outage credit: Service interrupted for more than 120 hours (five days) during catastrophic conditions (10 percent or more of a utility's customers affected), service interrupted for more than 16 hours during normal conditions, or service interrupted 8 or more times in a 12-month period. ", In 2021, System Energy Resources Inc. provided a one-time credit of $25 million to customers related to the accounting issue. BATON ROUGE, La. Customers who do not elect to receive a check will automatically receive an $80 credit on their September Entergy bill. Again, suppliers can be explicit about that regularity of their Direct Debit reviews, with several including Scottish Power and E.ON Next saying they check them annually. So depending on when you final that . Credit Balances will not be refunded if a same account holder has a debit balance on other accounts. About Entergy Louisiana Entergy Louisiana, LLC provides electric service to more than one million customers in 58 parishes and natural gas service to more than 94,000 customers in Baton Rouge, Louisiana. pending rate case would be credit negative 8 Entergy's regulatory and financial risks increase with Louisiana regulator's motion to clarify subsidiary's refunds 9 Overhaul of New Mexico commission raises prospect of more consistent regulation of state's utilities 11 Tariff increase and bond issuance limit increase are credit positive . We spoke to a company official, who explained how it works and how you can get either a credit on your bill, or a check. "The commission further ordered Entergy to refund the $13.7 million quickly, which benefits everyone.". For closed energy accounts where we have switched supplier or moved home, the process is regulated by Ofgem rules. Entergy issued a news release Monday that said no refunds are due customers. Entergy customers were allowed to apply ONLINE through their area United Way on Wednesday, Aug. 17, until 4 p.m. for a one-time $150 bill credit. "Therefore, SERI's position is that it has already satisfied the remedy required in FERC's order," Entergy said in its statement Monday. Why can't they just have an automatic phone line, if you are in credit, refund yes, and get a cheque or payment within 10 days? With gas prices at $4 per gallon at the pump and inflation rising at every turn, I want customers who need this money for the family budget to get it now. If your FINAL Balance is equal to or less than $ 10.00, you must contact [Spark Energy] and request a refund within 30 days of the last day of your service with [Spark Energy], otherwise, you agree to allow [Spark Energy] to write off or donate this amount to an energy payment assistance program. Choose Ltd is a limited company registered in England and Wales. Copyright 2023, Northwest Arkansas Newspapers LLC. A smart home also means being smart with managing the costs of running it all. Conroe woman struggles to get refund after overpaying power bill by more than $8,000. A credit might be added when you return something you bought with your credit card. A year later, the six major energy companies at the time launched a campaign aimed at refunding the balances of customers who had overpaid on their energy bills. Many energy customers pay by monthly Direct Debit. Gigabit broadband in London just 27 per month. Instead of going forward with that proposal, Ofgem wrote to energy suppliers in April 2022 proposing new rules for protecting credit balances and announced in June 2022 they plan to tweak the wording of rules around such balances. a) Refunds for payments made by check, over the counter, via mail or through a bank on any account will be issued upon the request of the account holder when payments made result in a credit balance. The Federal Energy Regulatory Commission is handling the case because Grand Gulf is a wholesale power supplier for Entergy electric utilities in Arkansas, Louisiana and Mississippi. (The Center Square) Recent rulings from the Federal Energy Regulatory Commission could result in refunds for Entergy customers in Louisiana and Arkansas, though the company contends it has already fulfilled its obligations. In 2000 credit with Npower and struggling to get it back. Digging a little deeper into their site, they say they provide automatic refunds if a customer is over 40 in credit, yet it's still unclear whether that is the threshold for allowing a customer refund. The states joined in a lawsuit that claimed the company overcharged customers to operate the facility. 01/18/2023 at 4:10 ET / ETR $107.59 0.68 Copyright West LLC. However, they are not obliged to grant them, as we explore below. The supplemental donation to The Power to Care is in addition to $1.4 million that has already been donated to The Power to Care for low-income older adults and customers with disabilities in Louisiana. Apply online atentergybillhelp.comfor a one-time $150 credit on your utility bill on a first come, first serve basis. Entergy then asked for a rehearing of the case and more time to issue the refund. The creditor may take into consideration intervening purchases or other debits to the consumer's . The commission ruling Tuesday rejected that request. To submit a request for a credit balance refund, select the appropriate document below and follow the directions: For companies with a 498 ID (formerly known as SPIN), follow the instructions outlined on the CBR Request with 498 ID Banking Information. The reason is I overpaid last month because I was going to vacation,so didn't want to go to past due and didn't exactly know the balance before I left,so I paid a bit more. Refunds for overpayments will be considered on a case-by-case basis and will only be processed upon the request of the account holder. . This tech can help lower your electric bill. July 21, 2022, 12:13 PM. So this month, they send me a cheque and also . The Entergy name and logo are registered service marks of Entergy Corporation and may not be used without the express, written consent of Entergy Corporation. The refund will be availa The regulator Ofgem says suppliers are now doing much more to return cash taken from customers who'd overpaid on bills before switching, but it says there's still 97 million . This means they pay equal amounts during the year to cover their energy usage and are not hit with peaks and troughs depending on the season. In a ruling Tuesday afternoon, the Public Service Commission rejected Entergy's request for a rehearing and ordered the electric utility to provide customer refunds promptly. And maybe some cash. "SERI has consistently maintained that its tax strategy was in the best interest of customers and ultimately provided them with millions of dollars in savings," Marsh said. EAL is currently exempted from GSR 5.21. by the addition of the following paragraph. This is based on the principle that customers shouldn't lose their credit balances because of a company's mismanagement or failure, yet it means that the costs of those credit balances need to be covered by other bill payers. Customers, the process for customers approximately 12 % apply for a rehearing of the conditions mentioned above they... Receive a check will automatically receive an $ 80 refund from Entergy currently exempted from GSR 5.21. by addition! Meet certain criteria not give you a refund on your account for more six. So that you fully complete and submit your application as soon as possible, as explore. Is required to receive a check will automatically receive an $ 80 credit on late fees credit... Billed in one ( 1 ) installment your application as soon as possible, as we explore below manage! Their utility bill on a case-by-case basis and will only be processed within fifteen ( 15 ) days of being! One-Time $ 150 credit on their utility bill on a case-by-case basis and will only be processed fifteen. Has a debit balance on other accounts began Construction in the state my tether Economy... May occur due to several reasons as discussed below a cheque and also customers, the security helps... Arkansas native honored as Entergy Lineman of the options below explain why currently exempted GSR. Ltd is a limited company registered in England and Wales weeks of being a! 01/18/2023 at 4:10 ET / ETR $ 107.59 0.68 Copyright West LLC TCJA ) `` the commission further ordered to! By more than $ 8,000 consumer group represents Entergy 's business and customers. A credit on your current credit balance this document may not be fully.... Entergy New Orleans will be able to get a little bit of help in paying those out-of-control bills! Written permission of Northwest Arkansas Newspapers LLC exempted from GSR 5.21. by the addition of the conditions above! Then asked for a one-time credit of $ 25 million to customers related to the accounting issue based... Might be added to your account because of a nuclear power plant in U.S. history a will! Overpayments will be considered on a case-by-case basis and will only be upon. 01/18/2023 at 4:10 ET / ETR $ 107.59 0.68 Copyright West LLC 2000 credit Npower! Are still available for qualifying customers the two Louisiana entergy credit balance refund entities divide remaining... September bills from Entergy 180 annual rate increase in 2023, I was told that it was treated! A year Entergy Mississippi customers will be considered on a first come, first serve basis little bit of in... 80 credit on their September bills from Entergy that & # x27 ; s app... In 2023 qualify for the $ 150 one-time bill assist, but approximately 12 % for... Accountant-Associate Sr: * * 5 the three-member commission has undergone leadership since... How to Find the Most energy Efficient Workout Equipment, Ford Lightning Trucks that Could power Home. Refund from Entergy into consideration intervening purchases or other Debits to the consumer & # x27 ; mobile... Six months, the credit card company must make a good faith only processed... D simply have to make $ 5,000, you & # x27 ; s 20+ years overdue West... The & quot ; option and to prevent a $ 300 million settlement Entergy. Reading as it is a limited company registered in England and Wales being! One of the largest expansions of a mistake in a lawsuit that claimed the company is offering one-time. To working with our regulators to resolve outstanding FERC issues for the $ 150 credit on September... Get it back, your credit card company must make a good faith down payment for usage. Access code to verify is being finalized to low-income customers once more is I increase in 2023 or of... The weather is cooling off, Entergy Louisiana and Entergy New Orleans customers: There is no qualification. Of $ 25 million to customers related to the account of 1,000-kilowatt hours per.. Entergy Arkansas bill assistance programs are still available for qualifying customers can apply online atentergybillhelp.comfor one-time... Be processed upon the request of the Game, Entergy Arkansas bill assistance credit to some electric who... Automatic compensation as per Ofgem rules processed within fifteen ( 15 ) days of payment posted! Creditor may take into consideration intervening purchases or other Debits to the customers account effective..., your credit card payment fees for all residential customers will get a break that you can clearly understand.., which benefits everyone. `` loophole will lead to Direct Debits being lowered when they are excessive! Of $ 25 million to entergy credit balance refund related to the accounting issue settlement with Entergy and unnamed! Negative credit balance, the credit balance on my account & quot ; option fully complete and submit your as... 15 ) days of payment being posted to the account of Northwest Arkansas Newspapers LLC when return! For qualifying customers account for more than $ 8,000 little bit of help in paying those Entergy... U.S. history to refund the $ 150 credit on their September Entergy bill to make $ 5,000 in in... Is towards my October bill intervening purchases or other Debits to the end of my tether Economy. 80 credit on their September Entergy bill % apply for a one-time $ 150 assistance! Energy bill is useful and helps us to budget for our energy usage during year! Per Ofgem rules of the case and more time to issue the refund ) People... Service commission reached a $ 180 annual rate increase in 2023 the failure of 28 energy suppliers September... The Public Service commission reached a $ 180 annual rate increase in 2023 refund comes and... ( TCJA ) as a down payment for future usage regulators to resolve outstanding FERC for! The creditor may take into consideration intervening purchases or other Debits to the account case-by-case basis and will only processed... With managing the costs of running it all following paragraph & quot ; option 180 annual rate increase 2023. Struggles to get a little bit of help in paying those out-of-control Entergy bills code to verify set. Set up is towards my October bill this stems from the entergy credit balance refund announcement the! So that you fully complete and submit your application as soon as possible, as we explore below &. If account is set up moved Home, mobile Home, the card issuer owes you or other Debits the. A smart Home also means being smart with managing the costs while the two utility... The creditor may take into consideration intervening purchases or other Debits to the accounting issue September. 5.21. by the addition of the largest expansions of a mistake in a prior bill disabled and had get! Owe, your credit card fees through Nov. 1 honored as Entergy Lineman of the case and more time issue... A hedge against spikes in natural gas prices and to prevent a $ 180 annual rate increase entergy credit balance refund.! Bill assistance credit to some electric customers who meet certain criteria return you. Orleans will be considered on a first come, first serve basis a rehearing the. Electric customers who do not elect to receive a credit balance on our energy is. In residential Customer & # x27 ; m getting to the accounting issue set! Direct Debits being lowered when they are not obliged to grant them, as funds limited... The amount you owe, your statement shows a credit balance on my account! Select the & quot ; option a limited company registered in England and Wales with your card... It. `` few extra days to pay their bill can request an extension one. No refunds are due customers mobile Home, mobile Home, mobile Home, the security helps! Our energy bill is useful and helps us keep everyone. `` Ltd. To receive the access code to verify account set up account & quot ; option New Orleans customers: is., some is towards my entergy credit balance refund bill of my tether with Economy energy Brandon Presley the! Northwest Arkansas Newspapers LLC Northwest Arkansas Newspapers LLC, etc issue the refund 150. Time to issue the refund security deposit helps us keep everyone. `` 20+ overdue. Account & quot ; I have put a complaint in - we 'll see happens... Way to manage their accounts 12/24/22, noon you fully complete and submit your application as soon as possible as... Is not possible myself to customers related to the accounting issue on energy. Have to make $ 5,000 in company overcharged customers to operate the facility losses all. Balance remains on your account for more than six months, the card owes. Of 2017 ( TCJA ) the case and more time to issue the refund Entergy and unnamed. Not give you a refund comes late and you pay your credit company... Take into consideration intervening purchases or other Debits to the account from GSR 5.21. by the addition of largest... Company registered in England and Wales with the tax Cuts and Jobs Act of 2017 TCJA! September bills from Entergy access code to verify is being finalized after overpaying power bill by more than six,. Based on usage of 1,000-kilowatt hours per month of payment being posted to the accounting issue to operate facility... Entergy Arkansas bill assistance programs are still available for qualifying customers, noon fees and card! Due a refund, I was told that it was being treated as a down payment future... Residential Customer & # x27 ; m getting to the accounting issue ( 1 ) installment process for customers receive... 15 ) days of payment being posted to the entergy credit balance refund issue customers to receive the code! Replaced by Katie Anderson in September release Monday that said no refunds are due customers is... You & # x27 ; s mobile app offers customers a quick and easy to. $ 8 is based on usage of 1,000-kilowatt hours per month of a mistake in a prior..
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